I’m Raphael 👋
Product Designer
I’m the sole designer at ResponsiBid, a SaaS platform for home service businesses. I’ve helped grow it from a sales tool into a platform that covers the whole customer lifecycle, on desktop and mobile, and built its design system with engineering.
My favorite part of the process is asking: what is the problem we are really trying to solve? I run regular interviews and usability tests, and I work side by side with my product manager and engineers to turn what we learn into what ships.
What I bring
Starting with the outcome
Before I design anything, I ask what it needs to change for the business and for the people using it. Then I help decide what’s worth building, not just how it looks, like a free tier I designed, where 24.1% of activated free-tier accounts upgraded to paid.
Complex shouldn’t mean confusing
SaaS products tend to grow faster than their usability. I find where people get stuck and make dense workflows clearer and easier to learn. It’s how 79% of ResponsiBid’s users came back to a redesign they’d once rejected.
AI-native design
AI has changed how I work almost completely. I explore more directions, spend less time building screens and more time refining them, and hand off interactive prototypes with thorough specs. The job is the same. I just do more of it, and do it better.
Outside of work
Family, nature, travel, and cooking/eating good food.
